Frequently Asked Questions:
Popular Questions
What is a lab-grown diamond?
A lab-grown diamond is a real diamond. Lab-grown diamonds, also known as cultured diamonds, are visually and chemically indistinguishable from mined diamonds. Learn more about the differences between purchasing lab-grown diamonds with mined diamonds here.
How does my purchase help fight the conflict diamond trade?
Which organizations has Pure at Birth officially partnered with?
The official partners of the Pure at Birth movement include:
To learn more about our partners, click above.
How can I verify that my purchase went to a good cause?
Each organization was hand-selected and vetted. View our quarterly donation reports to see how we spend every dollar in helping those in need.
I changed my mind on my donation selection.
Email giving@pureatbirth.com with your order number and donation change request. Donation selections may not be changed 30 days after purchase.
Why does Pure at Birth only have children's pendants?
We focus on children's pendants because our goal is to bring together a community of like-minded, caring parents, families, and friends to concentrate on something that matters: the next generation. Our mission is to give the next generation a meaningful message: humanity is the beauty that sparkles. You help us accomplish this by being consumer-conscious.
Although our focus is on children of all ages, our pendants fit most teenagers and adults. If you have any questions about sizing, email us at info@pureatbirth.com. Click here to learn more about us.
Is Pure at Birth a non-profit?
Returns & Exchanges
Can I return my order?
You have 30 days to return your order from the date of purchase. Please keep in mind that Pure at Birth only accepts unworn merchandise. Click here to return your order.
When will I receive my refund?
Once Pure at Birth receives your package, our return department will begin processing your return. Please allow us 2-3 business days to process and complete your return. All refunds will be made back to the original payment method. Depending on your original payment method, your refund will be reflected on your account within a few additional business days.
How does my return affect my donation?
Returns impact our giving efforts. Pure at Birth donates 25% of its profits, so every return makes a difference. If you have any questions prior to placing an order, please contact us so we can assist you.
How do I exchange a purchase?
Click here to exchange your purchase. Follow the instructions on your screen and we will exchange your order within 3 business days. Please note that you only have 30 days from the day of purchase to exchange an order.
Can I return or exchange a gift?
Pure at Birth does not currently accept returns or exchanges of gifts.
Ordering from Pure at Birth
How do I order a pendant?
Ordering your pendant on Pureatbirth.com is done in 3 steps:
Step 1: Choose a letter.
Select a letter that represents the child's first or last name
Step 2: Pick a necklace.
There are two necklace styles available for you to choose from: Curb Link or Greek Box.
Step 3: Select a charity
Designate a cause that you would like us to support when you're in your cart.
I want my donation to help a specific non-profit partner. How do I do this?
Prior to checkout, use the donation selection dropdown option in Your Cart to let us know how you would like us to donate the proceeds from your purchase.
Can I cancel my order?
You may cancel your order at any time before we ship your pendant. Email orders@pureatbirth.com with a request to cancel with your order number in the subject line of the email. Pendants are typically shipped out 3 business days after purchase, so please notify us no later than 2 business days after your purchase.
When will my order be ready for shipping?
Pendants are typically packed and shipped 3 business days after purchase.
Which forms of payment can I use on this website?
The following forms of payment are accepted on PureatBirth.com: Visa, Mastercard, American Express, Discover, Jcb, and Diners Club. All forms of payments are secured by Stripe.
For quick mobile purchases, you may use Apple Pay, Google Pay, or Shopify Pay.
Helping the Cause
How can I make a difference?
Your care about our cause is actively making a difference! Ending the conflict diamond trade can only be accomplished by educating others, so here are a few tips on how you can continue making a difference:
- Spread the word to your friends and family about the ongoing conflict diamond trade.
- Be consumer-conscious about where your jewelry is coming from.
- Purchase our conflict-free diamond pendants.
- Donate to our partners, including Child Soldiers International, Hands for Africa, and Pact.
"We ourselves feel that what we are doing is just a drop in the ocean. But the ocean would be less because of that missing drop." - Mother Teresa
I represent a similar cause. How do I partner with Pure at Birth?
I love writing and I want Pure at Birth to be my next topic.
Your care about ending the conflict diamond trade is inspiring. Thank you for considering the Pure at Birth movement as a topic for your next piece. If you have questions that need answers, please email us at writers@pureatbirth.com.
I want to join the Pure at Birth team. How do I apply?
We're seriously flattered! Apply for a job here if you believe you can help us make a difference.
How Pure at Birth Donates
Where does my donation go?
Pure at Birth currently donates 25% of its profits to three trusted organizations that help bring an end to conflict diamond mining. Our official partners are:
How does Pure at Birth give back?
I want to directly donate to a non-profit organization partnered with Pure at Birth.
Click the links below to donate directly to a non-profit organization partnered with Pure at Birth: