Frequently Asked Questions:

A lab-grown diamond is a real diamond. Lab-grown diamonds, also known as cultured diamonds, are visually and chemically indistinguishable from mined diamonds. Learn more about the differences between purchasing lab-grown diamonds with mined diamonds here.

The official partners of the Pure at Birth movement include:

• Child Soldiers International  

• Hands for Africa

• Pact

To learn more about our partners, click above. 

Each organization was hand-selected and vetted. View our quarterly donation reports to see how we spend every dollar in helping those in need.

Email giving@pureatbirth.com with your order number and donation change request. Donation selections may not be changed 30 days after purchase.

We focus on children's pendants because our goal is to bring together a community of like-minded, caring parents, families, and friends to concentrate on something that matters: the next generation. Our mission is to give the next generation a meaningful message: humanity is the beauty that sparkles. You help us accomplish this by being consumer-conscious. 

Although our focus is on children of all ages, our pendants fit most teenagers and adults. If you have any questions about sizing, email us at info@pureatbirth.com. Click here to learn more about us.

You have 30 days to return your order from the date of purchase. Please keep in mind that Pure at Birth only accepts unworn merchandise. Click here to return your order.

Once Pure at Birth receives your package, our return department will begin processing your return. Please allow us 2-3 business days to process and complete your return. All refunds will be made back to the original payment method. Depending on your original payment method, your refund will be reflected on your account within a few additional business days.

Returns impact our giving efforts. Pure at Birth donates 25% of its profits, so every return makes a difference. If you have any questions prior to placing an order, please contact us so we can assist you.

Click here to exchange your purchase. Follow the instructions on your screen and we will exchange your order within 3 business days. Please note that you only have 30 days from the day of purchase to exchange an order.

Pure at Birth does not currently accept returns or exchanges of gifts.

Ordering your pendant on Pureatbirth.com is done in 3 steps:

Step 1: Choose a letter.

Select a letter that represents the child's first or last name

Step 2: Pick a necklace. 

There are two necklace styles available for you to choose from: Curb Link or Greek Box.

Step 3: Select a charity

Designate a cause that you would like us to support when you're in your cart.

Prior to checkout, use the donation selection dropdown option in Your Cart to let us know how you would like us to donate the proceeds from your purchase.

You may cancel your order at any time before we ship your pendant. Email orders@pureatbirth.com with a request to cancel with your order number in the subject line of the email. Pendants are typically shipped out 3 business days after purchase, so please notify us no later than 2 business days after your purchase.

Pendants are typically packed and shipped 3 business days after purchase.

The following forms of payment are accepted on PureatBirth.com: Visa, Mastercard, American Express, Discover, Jcb, and Diners Club. All forms of payments are secured by Stripe.

For quick mobile purchases, you may use Apple Pay, Google Pay, or Shopify Pay.

Your care about our cause is actively making a difference! Ending the conflict diamond trade can only be accomplished by educating others, so here are a few tips on how you can continue making a difference:

• Spread the word to your friends and family about the ongoing conflict diamond trade.
• Be consumer-conscious about where your jewelry is coming from. 
• Purchase our conflict-free diamond pendants.
• Donate to our partners, including Child Soldiers International, Hands for Africa, and Pact. 

"We ourselves feel that what we are doing is just a drop in the ocean. But the ocean would be less because of that missing drop."  - Mother Teresa

Your care about ending the conflict diamond trade is inspiring. Thank you for considering the Pure at Birth movement as a topic for your next piece. If you have questions that need answers, please email us at writers@pureatbirth.com. 

We're seriously flattered! Apply for a job here if you believe you can help us make a difference. 

Pure at Birth currently donates 25% of its profits to three trusted organizations that help bring an end to conflict diamond mining. Our official partners are:

• Child Soldiers International  

• Hands for Africa

• Pact

Click the links below to donate directly to a non-profit organization partnered with Pure at Birth: 

• Child Soldiers International  

• Hands for Africa

• Pact